Terms of Service

Proxi provides an AI-powered personal assistant accessible via WhatsApp. The Service includes task management, scheduling, research, drafting, and administrative support within the scope of your subscription tier.

*"Unlimited" is subject to fair use (Section 3). Response times are targets, not guarantees.

• No automated messaging. Personal/business use by subscriber only. No bot-generated messages.
• Burst limits. Sustained messaging exceeding 3× daily tier limit within any 1-hour period may trigger temporary throttling.
• Reasonable scope. Tasks within scope of a personal/executive assistant. We decline tasks requiring professional licensing, or anything illegal, harmful, or abusive.
• Account sharing. One subscription = one primary user. Team use requires separate subscriptions.

If usage consistently exceeds your tier, we'll recommend an upgrade before applying limits.

• Window: Sundays, 2:00 AM – 6:00 AM MYT (GMT+8)
• Expected downtime: Up to 2 hours per window (typically under 30 min)
• Frequency: Up to twice monthly
• Emergency maintenance may occur outside the window with best-effort notice
• Planned maintenance exceeding 30 minutes will be communicated 24 hours in advance

Messages sent during maintenance are queued and processed when service resumes. No messages are lost.

Target uptime: 99.5% monthly (excluding scheduled maintenance). Proxi Max subscribers receive priority queuing during high-demand periods.

Credit policy: If unplanned downtime exceeds 4 hours in any calendar month, you may request a pro-rata credit within 7 days of the incident.

• Your data is not sold, shared, or used for advertising
• Conversations are processed by third-party AI providers (Anthropic, OpenAI) under their respective Data Processing Agreements
• Conversation history is retained for service continuity; full deletion available on request within 7 business days
• We do not store passwords, financial credentials, or payment card details. Payments are processed via Stripe.
• Sensitive data: Avoid sharing IC numbers, bank account details, or passwords. If shared inadvertently, notify us immediately for data purge.

• Does not provide legal, medical, financial, or tax advice
• Will not make purchases, enter agreements, or create obligations without your explicit instruction and confirmation
• AI outputs are not guaranteed accurate — you should review all outputs before use
• Will not access external systems without temporary, revocable access provided by you

• Billed monthly or annually via Stripe
• Cancel anytime, effective at end of current billing period. No partial refunds for unused time.
• Annual plans: pro-rata refund for unused full months, less any discounts applied
• Failed payments: service paused after 2 failed attempts, cancelled after 14 days
• Pricing changes communicated with 30 days notice; existing rate honoured until end of current billing cycle

You may not use the Service for: illegal activities, harassment or abuse, spam or phishing, reverse-engineering, or reselling. Violation may result in immediate suspension without refund.

The Service is provided "as-is." Our total liability is capped at 3 months' subscription fees. We are not liable for indirect, incidental, or consequential damages. AI-generated outputs may contain errors — you are responsible for reviewing all outputs before use.

Material changes to these Terms will be communicated at least 14 days before taking effect, via WhatsApp or email.

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.