Sell more, type less.
Customer service on autopilot.
Every "where is my order?" message you answer yourself is a minute you didn't spend sourcing, marketing, or building. Proxi takes the inbox, the returns queue, and the supplier chase off your plate so the storefront actually grows.
The pain points
"Where is my order?" twenty times a day
Each one needs a real, tracked answer. Each one is impatient. Customer service stops being a function and becomes a permanent state.
Stock vanishing without warning
You sell what you don't have, refund-storm follows, and reviews tank. Inventory was supposed to be solved in 2010 — it's still not solved at small-business scale.
Suppliers who only reply on their schedule
You need a restock ETA, a defect report, a pricing change confirmed. They'll get back to you when they get back to you.
Returns that eat the entire afternoon
Approving the request, generating the label, processing the refund, updating the customer at every step. Each return is a 20-minute relay race.
How Proxi solves it
Order status replies that don't need you
Your PA reads the order ID, checks the courier feed, and replies with the real status — in your tone, with the right level of empathy if there's a delay.
Inventory alerts before stockouts
Your PA watches stock levels and flags low-runners early enough to reorder. No more selling air; no more 3am refund spirals.
Supplier follow-up that actually closes
Your PA chases ETAs, confirms invoice details, and translates back-and-forth into one clean summary for you. You get answers; you don't live in the thread.
Returns triage on autopilot
Your PA validates the return reason, generates the label, queues the refund for your approval, and keeps the customer informed at every step. Twenty-minute relay becomes a one-tap approval.